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  Public Ticket #2199444
express installasion-roartheme
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  • farouk mohamadi started the conversation

    Hi,

    when I installed the express installation app on my store and entred the purchase code everything was successfull, BUT when I clic "choose a skin" to import a theme to my store it shows me "skin list"!?  empty bar nothing under it like in the video tutoriel.

    would you help me with that?

    Attached files:  Capture.PNG

  •  600
    Thomas replied

    Dear Farouk

    Thank you so much for choosing our theme and getting in touch with us, much appreciated!

    Regarding the Express install application, please follow this instruction, it shows you how to install and use the app. Please make sure that you will select the URL correctly to install the app.

    Hope this helps

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • farouk mohamadi replied

    where is the instructions???

  •  600

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • alex103818 replied

    same problem, nothing in the skin list

  •  600
    Thomas replied

    Dear Alex

    Please send me an invitation for staff account via email staff@roartheme.com and i am going to check this issue for you

    Look forward to hearing from you

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • farouk mohamadi replied

    Dear Thomas,

    I have sent you an invitation to a stuff account(first name and last name use Thomas/Thomas), hope you can help with this issue cause its really preventing me from creating my store,

    Best regards. 

     

  •  600
    Thomas replied

    Dear Farouk

    Thanks for writing.

    Do you mean that you were not able to install the Express Install app completely? Or something else.

    Look forward to hearing from you

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • farouk mohamadi replied

    Dear Thomas,

    I installed the Express Install app successfully on my store, and entered the code successefully, the problem is that there nothing in the skin list, please look in the screan shot under my comment to understand my problem, I have sent you an invitation to a stuff account to this email (staff@roartheme.com) so that you will see whats going on.

    I have been strugling with this problem for "7 days!!!" so would you take my case suriously! cause I have already told my problem in the first post and you didnt even bather to read it!  

    thank you

    Attached files:  Capture.PNG

  • farouk mohamadi replied

    Hello?!

  •  600
    Thomas replied

    Dear Farouk

    Thanks for writing

    We checked and fixed the issue for you. Please help me check again.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • farouk mohamadi replied

    Dear Thomas, 

    in case you didn't know, you are AWESOME!!!

    All the best

  •  600
    Thomas replied

    You are quite welcom Farouk!

    Have a great daywink.png

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas