Okay
  Public Ticket #1463911
images
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Comments

  • my started the conversation

    I really want to like this them but I keep having so many issues regarding the images. The theme as sold as being responsive but the images are not showing up as responsive on the mobile device. 

    1. How can the banner show up as responsive on mobile devices?

    2. How can the shaking of the banners stop?

  •  663
    Scott replied

    Hi my,

    Thank you for your feedback!

    Regarding your questions, 

    We need staff account for accessing on admin site to checking this issues for you.

    Please send us staff account via email staff@roartheme.com. We will help you check it ASAP.

    For staff account, please refer https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts for more details and notify us after sending staff invitation because we had so many tickets and request at the same time. Hope you understand! 

    Please feel free to ask if you have any other questions.

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    I would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Follow us on ThemeForest for getting latest templates from RoarTheme https://themeforest.net/user/roartheme/portfolio

    Best Regards, 
    Scott N.

  • my replied

    Just sent an invite

  •  663
    Scott replied

    Hi my, 

    Thank you for your invitation!

    Regarding your questions,

    I made changes for you. Please help me verify it again.

    By the way, we had some issues about reviews on ThemeForest to listing on Recommended Items. If you could leave review for us on ThemeForest, it would help motivating for my support job. I'm really appreciate

    Please feel free to ask if you have any other questions.

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    I would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Follow us on ThemeForest for getting latest templates from RoarTheme https://themeforest.net/user/roartheme/portfolio

    Best Regards, 
    Scott N.

  • my replied

    It's still not working properly on the mobile device. I'm still only getting a portion of the banners to show up on mobile device. Please advise. 

    Attached files:  unnamed.png
      unnamed-1.png

  • my replied

    I'll be moving forward with a new theme as I have wasted many hours on this theme and it still does not work properly. I will be sure to add my review as such on theme forest. Thank you.

  •  663
    Scott replied

    Hi my, 

    Thank you for your feedback!

    Regarding your questions, 

    It's still not working properly on the mobile device. I'm still only getting a portion of the banners to show up on mobile device. Please advise. 

    => If you want, we will help you change it on iPad screen

    Please feel free to ask if you have any other questions.

    Please feel free to ask if you have any other questions.

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    I would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Follow us on ThemeForest for getting latest templates from RoarTheme https://themeforest.net/user/roartheme/portfolio

    Best Regards, 
    Scott N.