TELL US YOUR STORY

Stories are powerful. Wanna help to make the templates better? Yes, just share your story via this thread. RoarTheme wants to hear from you.

Okay
  Public Ticket #1458859
Quantity of items in shopping cart
Closed

Comments

  • Mazal started the conversation

    Hi 

    since we added your app to our store, we have a problem on google chrome:

    whenever a coustomer pick an item to his/her shopping cart, on the shopping cart it appears the he/she picked 2 items of the same product.

    Please help to solve this issue,

    Mazal  

  •  564
    Thomas replied

    Dear Mazal

    Thank you so much for getting in touch with us, much appreciated!

    Please let me know which is the app that you have installed to your store. If possible, please send me an invitation for staff account via email Staff@roartheme.com and we are going to check and fix the issue for you

    Please notify me as soon as the invitation sent

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • Mazal replied

    I'm not sure, but probably "vantage" (that I removed already) or "one click chekout"

  •  564
    Thomas replied

    Dear Mazal

    Please send me an invitation for staff account via email Staff@roartheme.com , we need the access to check the issue for you, please let me know as soon as the invitation sent

    Look forward to hearing from you

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • Mazal replied

    sorry about the (maybe) stupid question - for what appliction/program do i have to give you an invitation and how am i doing it?

  • Mazal replied

    An invatation was sent to you.

    Please try to fix our problem

  • Mazal replied

    Hello to you
    I'm looking forward to your treatment, I did not get a response about what's going on with my problem
    This is a very frequent problem when a customer adds a product to the shopping cart providing him with automatic 2 products
    They asked permission to come and take care of it and that stopped him
    i open staff acount in my store
  •  564
    Thomas replied

    Dear Mazal

    Thank you so much for sharing the access.

    Excuse me for the delay, we are too busy these days because of so many pending requests, hope you understand.

    Regarding the issue with the cart function, we created a duplicate theme which is called as Rt-Fixing Queen4-V12 and fixed the issue on that theme, please help me check and publish that theme if you approve the change.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • Mazal replied

    Hello
    I do not understand what I need to confirm, I need to urgently fix the shopping cart problem
    This is very significant, I am probably like this for over a month I was not aware, for your treatment please
  •  564
    Thomas replied

    Dear Mazal

    Thank you for writing.

    As i mentioned before, please help me publish the theme which is called Rt-Fixing Queen4-V12 .

    I created that duplicate theme and fixed the issue on it, i made a quick video to show you how to publish that theme : https://drive.google.com/file/d/1h1PzIpq3FW4vWLl7MruyqQJdtTSCBAFh/view

    Hope this helps

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas