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since we added your app to our store, we have a problem on google chrome:
whenever a coustomer pick an item to his/her shopping cart, on the shopping cart it appears the he/she picked 2 items of the same product.
Please help to solve this issue,
Thank you so much for getting in touch with us, much appreciated!
Please let me know which is the app that you have installed to your store. If possible, please send me an invitation for staff account via email Staff@roartheme.com and we are going to check and fix the issue for you
Please notify me as soon as the invitation sent
Have a great day!
Thank you so much!
How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)
I'm not sure, but probably "vantage" (that I removed already) or "one click chekout"
Please send me an invitation for staff account via email Staff@roartheme.com , we need the access to check the issue for you, please let me know as soon as the invitation sent
Look forward to hearing from you
sorry about the (maybe) stupid question - for what appliction/program do i have to give you an invitation and how am i doing it?
An invatation was sent to you.
Please try to fix our problem
Hello to you
I'm looking forward to your treatment, I did not get a response about what's going on with my problem
This is a very frequent problem when a customer adds a product to the shopping cart providing him with automatic 2 products
They asked permission to come and take care of it and that stopped him
i open staff acount in my store
Thank you so much for sharing the access.
Excuse me for the delay, we are too busy these days because of so many pending requests, hope you understand.
Regarding the issue with the cart function, we created a duplicate theme which is called as Rt-Fixing Queen4-V12 and fixed the issue on that theme, please help me check and publish that theme if you approve the change.
I do not understand what I need to confirm, I need to urgently fix the shopping cart problem
This is very significant, I am probably like this for over a month I was not aware, for your treatment please
Thank you for writing.
As i mentioned before, please help me publish the theme which is called Rt-Fixing Queen4-V12 .
I created that duplicate theme and fixed the issue on it, i made a quick video to show you how to publish that theme : https://drive.google.com/file/d/1h1PzIpq3FW4vWLl7MruyqQJdtTSCBAFh/view
Hope this helps