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  Public Ticket #1449512
Special Instructions Not Showing Up
Closed

Comments

  • JamesPLP started the conversation

    Special Instructions added by customers on the cart page are not showing up on their order. Everything I'm reading points to it being a theme issue.

  •  564
    Thomas replied

    Dear James

    Thank you so much for keeping in touch with us, much appreciated!

    Excuse me for the delay, we have got so many pending requests at this time, hope you understand.

    Regarding the issue with the Customer note, we are checking it for you, it looks like that we have a problem with Shopify when the Customer note does not display on the Order section. If there is not something wrong in the source code, we have to contact to Shopify for fixing this issue.

    I will get back to you as soon as we know the reason for this.

    Please don't hesitate to let me know if you have questions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas

  • JamesPLP replied

    Thomas,

    It's been over a month, do you have any answers? This is really hurting us. Most of our business is wholesale and a lot of our customers need this feature to work properly.

    Thanks!

    James

  •  564
    Thomas replied

    Dear James

    Thank you for writing

    I just contact to Shopify Guru again, i have not heard from them before you write this comment, this is happening with the Shopify backend ( on the Order section of Shopify) so that we can not handle this part.

    We are try to contact to Shopify for you. 

    Please let me know if you have questions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me your review and doing the rating for us on Themeforest. Doing that action, you will help us to increase our sales and also help me to increase my income, for each time you give a 5 stars rating, i will get more bonus from the head for my goodjob. ;)

    Best regards,
    Thomas