ATTENTION!!! WE ARE MOVING!!!

Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at http://support.roartheme.com/ From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

Cheers,
RoarTheme Support Team.

Okay
  Public Ticket #1266242
Hide Filtering when no matches
Open

Comments

  • Jason started the conversation

    PUBLIC TICKET #1263561

    I would like to hide left Side "Collection Filtering" when there's no match selected Categories.

    This ticket has something that I want but I cannot see how to achieve this.

    Please let me know where the code is and what I need to do to make this happen. 

  •  505
    Thomas replied

    Dear Jason

    Thank you so much for keeping in touch with is, much appreciated!

    We are able to help you to hide the unavailable filter option when they are grey out, but we can not hide  the side bar filter when there's no match selected Categories.

    Please let me know your opinions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jason replied

    I would like you to hide the unavailable option filter or let me know what I need to do in order to activate that.

    Thank you.

  • marufa replied

    This is exactly what I am trying to do as well.  If a customer is on Desktop PC page, I want to hide the Filters that are irrelevant like size color

  •  505
    Thomas replied

    Dear Jason

    Thank you for writing.

    I made change for you, please help me check again.

    In this file : https://envie-de-jolie.myshopify.com/admin/themes/176022546?key=snippets/collection-filter2.liquid

    On the line 44 and 72 , i added the class rt-hide

    And on this file : https://envie-de-jolie.myshopify.com/admin/themes/176022546?key=assets/rt.style.scss.liquid . On the line 9232, i added the CSS to make the class rt-hide  invisible.

    Please help me check again

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jason replied

    works perfectly for hiding...

    Can you tell me why the color swatches do not show though?


    For example... on this page

    https://enviedejolie.com/collections/new-arrivals

    Angelle Autumn Hats For Women is tagged with colors under the product.

    (solid, red, navy, khaki, fuchsia, charcoal, burgundy, black, and beige)

    None of these show up properly.

    Any Ideas?

    Solid Tag works just fine.

    $10 - $25 works just fine

  •  505
    Thomas replied

    Dear Jason

    Thank you for your feedback, much appreciated!

    You are using an application which is called as 'RememberMyCart' , this app is causing the conflict with the theme , please help me disable this app and check the color filter again.

    Hope this helps

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jason replied

    I have deleted all of the cart related apps from my admin panel.

    Same issue.

    Would you be able to assist again?

  •  505
    Thomas replied

    Dear Jason

    Thank you for writing

    Excuse me for the delay, we have got so many requests at a time, hope you understand.

    Regarding the the issue, the name of the filters is a case sensitive, please go to Customize theme > Collection Filtering > FILTER #1 > Filters

    The name of the filters is now lowercase , please change them to capitalize, for example : 

    if the filter name is black , now it must be Black

    Please help me make change and check again

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jason replied

    Much better!


    Slight oversight on my part. I am a patient one so I understand how busy you are.

    Would it be possible now that the swatches are working to hide the ones that have no match?

  •  505
    Thomas replied

    Dear Jason

    Thank you so much for your feedback.

    I made it for you, please help me check again

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas