Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

RoarTheme Support Team.

  Public Ticket #1254683
Edit theme contact us


  • Arthur started the conversation

    THEME: Rt-material2-v1-4 

    Need to edit the CONTACT US page. Shopify support not able to help, because it cannot edit code. Contact us page does not display our company info. and I do not want MAP to show, since we are not brick and mortar. Also need to remove several Social Media LOGOs. 

    I am not a site developer. I am owner of company. I am somewhat of a geeky person, so I may be able to do this, once you correct what is wrong with the theme, and provide me some direction as to what and where to make changes.

    Attached files:  Shopify page - CONTACT US Website changes and adjustments.docx

  • Arthur replied

    Please ignore this request. Shopify support provided directions for fixing-editing Contact us page. Problem solved. 

    Arthur Rubin,

  •  56
    Phil replied

    You rock!!!  

    Thank you so much!

    Phil Nguyen

  • Arthur replied

    Phil, (or any of you great guru's) Need to edit slideshow. Want to replace all three current images with new ones + 3, to make six images in slideshow.

    Need to know what size images to upload into this Theme. PIXELS OR INCHES OR BOTH. 

    Please! Honey and sugar with.

  •  505
    Thomas replied

    Dear Arthur

    Thank you so much for keeping in touch with us, much appreciated!

    Regarding your request, do you mean you want to add 3 more slides ? 

    In theme settings, you have 5 slides, if we add 3 more, it will be 8 slides. Please let me know your opinions

    Regarding the size of the slideshow image. We recommend you using 1380-pixels-width images for Full width placement, and 1140-pixels-width for Within container placement. Please note that all images must be the same dimension - for best displaying. Our demo is using 1380x600 pixels images.

    Please feel free to let me know if you have questions

    Have a great weekend!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,