ATTENTION!!! WE ARE MOVING!!!

Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at http://support.roartheme.com/ From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

Cheers,
RoarTheme Support Team.

Okay
  Public Ticket #1177143
To big size
Closed

Comments

  • Dag Storborg started the conversation

    Hi,

    I am trying to upload my Material responsive Shopify Theme, but I get an error on Shopify :The selected file is too large. Maximum file size: 20MB

    I can see that my zipped folder of the downloaded theme is 53,5 MB

    How to fix this?

    Best regards

    Dag Storborg

  •  505
    Thomas replied

    Dear Dag

    Thank you so much  for choosing our theme and getting in touch with us, much appreciated!

    Regarding the issue, please help me check this document, it shows you how to install and customize the Material theme.http://docs.roartheme.com/shopify/material/#!/theme_installation

    Please feel free to let me know if you have questions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Dag Storborg replied

    Hi Thomas,

    Thanks for reply, but there was no answer regarding my question.

    My problem is that the theme I bought is 53,5 MB and Shopify aloud 20 MB oupload.

    How to split the Zipped file so I can upload my theme?

  •  505
    Thomas replied

    Dear Dag

    Thank you so much for keeping in touch with us, much appreciated!

    Excuse me for the delay, our support is limited at weekend, hope you understand.

    Regarding your question, you have to extract the package that you downloaded from Themeforest, and then within the folder there are 4 items – Readme.txt, Changelog.txt, Documentation folder and Packages folder. The file you have to upload to Shopify is a .zip file in Packages folder (rt-material.zip). 

    This article shows you about the solution if you get any issue : http://docs.roartheme.com/shopify/material/#!/error_installation

    Hope this helps

    Have a great weekend!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas