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  Public Ticket #1170718
Mobile Website Loses All Formatting - NOT Responsive
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  • Jordan Winslow started the conversation

    70% of all online sales take place through mobile devices such as phones and laptops. So it's VERY important my website looks clean and elegant on mobile. However this is not the case with the Material Theme 

    http://futuretrends.today PASSWORD: futurepass

    As you can see by following the above link, my website looks fine in high resolution laptops and TERRIBLE on tablets and phones. Your theme claims to be responsive and elegant on mobile AND desktop, but I am having a terrible experience with making the theme look good on mobile.

    Please help, or provide me with a theme that suits my needs.

    Attached files:  Screenshot 2017-05-14 at 10.01.25 PM.png

  •  414
    Thomas replied

    Dear Jordan

    Thank you so much for keeping in touch with us, much appreciated!

    Regarding the issue, it look like that we have a problem with the font size, could you please send me an invitation for staff account via email support@roartheme.com and we are going to check it for you.

    Please let me know as soon as the invitation sent.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jordan Winslow replied

    I have done so.

  • Jordan Winslow replied

    I have tried removing all formatting but the theme does not change to suit mobile screens, therefore a tremendous amount of text is cut off, limiting the amount of text I can use extremely or else it destroys the mobile look. Making the text smaller most likely will not work for mobile as this will make it very hard for users to read. 

  •   Jordan Winslow replied privately
  •  414
    Thomas replied

    Dear Jordan

    Thank you so much for keeping in touch with us, much appreciated!

    Excuse me for the delay, we have got so many requests at a time, hope you understand.

    Regarding the issue with the Static block, it is because the text on the background image, the height of the Static block is not enough for displaying all text. you are using tag <p> for each sentence and this means that you will have a new row for each sense, and you also some empty rows, it makes the height of the text taller and over the height of the background image. We try removing some sentence to decrease the height of the text, please check my video. https://drive.google.com/file/d/0ByoEXBTrpkeTT1g5U3lhU1A3R0U/view

    Because you are using many texts , so i suggest please use Photoshop and add text on your background image, and then upload that image on theme settings. By this way we can make sure the text will be scale up/down following the background image.

    Please let me know your opinions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jordan replied

    Thank you for the video, but this only works on large displays. On mobile devices it still will not display correctly.

    I did create a photo with the text built in to scale it automatically, but that is not how the theme is advertised when you purchase it. It claims text auto-scales based off what device you use to visit the website. Having to create a custom image in photoshop every time you want to update the site is cumbersome and very time consuming.

  •  414
    Thomas replied

    Dear Jordan

    Thank you so much for your feedback, much appreciated!

    Does not like the image, the font size is not responsive automatically on website, for every device, we have to setup a font size value, for example the text on slideshow, the font size is 40px on desktop but we also have to set up the font size in 20px on mobile, and 30px on tablet. 

    It works when you don't use too much text, but when your store has a lot of text, we have a trouble when the text drop to the new line on a narrow screensize, because we can not control when the text being drop to the new line, and also we can not control the line height value, so that it is very difficult to make all text responsive on mobile devices. So that we suggest you to create a photo with the text built in. 

    Please feel free to let me know if you have questions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas