ATTENTION!!! WE ARE MOVING!!!

Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at http://support.roartheme.com/ From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

Cheers,
RoarTheme Support Team.

Okay
  Public Ticket #1169118
When will you add Section support to your themes so they are not outdated?
Closed

Comments

  • Jordan started the conversation

    Shopify now has sectioned themes which allow more customization and makes it easier to use. When will you update your themes to include section support on shopify?

  •  505
    Thomas replied

    Dear Jordan

    Thank you so much for choosing our theme and getting in touch with us, much appreciated!

    We have 3 themes which are supporting Sections now, they are Quickshop, Fastor and Eva https://themeforest.net/user/roartheme/portfolio . 

    For now we are too busy because we are heading to release the new update for Fastor theme, after that, we will release the new update for the Material theme which will be supported Section, This will be at the end of next month June.

    Please feel free to let me know if you have questions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jordan replied

    The last time the Material Theme was updated was in 2015. It has been well over a year since the last update.

    Why not just provide your Material theme customers the option to download one of your latest themes instead of providing a product that is out of date and not as good as your newest themes?

  •  505
    Thomas replied

    Dear Jordan

    Thank you so much for using our theme and keeping in touch with us, much appreciated!

    Regarding your question, we can not show all versions of the theme on Themeforest,  Themefrest do not allow us to do that, hope you understand. In case you want to get the old version, please let me know which is the one you want, and we will send it you.

    Please don't hesitate to let me know if you have questions

    Have a great weekend!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  • Jordan replied

    I'm not trying to get an old version, I'm trying to get a NEW version. The version I have is from 2015 because you haven't updated it.

  •  505
    Thomas replied

    Dear Jordan

    Thank you so much for keeping in touch with us, much appreciated!

    Excuse me for the delay, our support is limited at weekend, hope you understand.

    The current version of the Material theme is 1.4 . Since November 2015, we have not released any big update, we just did some small update as fixing minor bug and improvements. Now we are planing to add the 'Theme sections' on Meterial theme, it is the latest featured from Shopify, with 'Theme section' you can drag and drop to change the order of the elements on Homepage, we have added the ' Theme section' on 3 our other themes (Quick shop - Eva - Fastor), and planing to add this featured on the Material theme on next July.

    Please feel free to let me know if you have questions

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas