ATTENTION!!! WE ARE MOVING!!!

Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at http://support.roartheme.com/ From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

Cheers,
RoarTheme Support Team.

Okay
  Public Ticket #1141666
Queen Theme
Closed

Comments

  • Stian started the conversation

    When I change the mailing form action in 'Extensions', the newsletter signup pop-up does not work, or doesn't show up.

    The signup form at the bottom also still keeps on sending confirmation emails from 'RoarTheme'.

    I have included the form action from MailChimp.

    Thanks in advance for your help.

    Stian

  •  505
    Thomas replied

    Dear Stian

    Thank you so much for choosing our theme and getting in touch with us, much appreciated!

    Regarding the issue with your mailchimp form. Please send me an invitation for staff account via email support@roartheme.com and we are going to check it for you.

    Please let me know as soon as the invitation sent.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas