ATTENTION!!! WE ARE MOVING!!!

Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at http://support.roartheme.com/ From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

Cheers,
RoarTheme Support Team.

Okay
  Public Ticket #1133642
Colour Swatches
Closed

Comments

  •  1
    NuzzLr started the conversation

    Hi! I need help with my colour swatches, please! Except for white, the other colours are greyed out and I don't know why. I've checked the file names and product tags and they seem to be in order. Thanks!

    Attached files:  Screen Shot 2017-04-13 at 10.14.54 AM.png
      Screen Shot 2017-04-13 at 10.17.07 AM.png
      Screen Shot 2017-04-13 at 10.13.13 AM.png

  •  505
    Thomas replied

    Dear NuzzLr 

    Thank you so much for choosing our theme and getting in touch with us, much appreciated!

    Regarding the issue with the swatch color, please send me an invitation for staff account via email support@roartheme.com and we are going to check it for you.

    Please let me know as soon as the invitation sent.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  •  1
    NuzzLr replied

    Hi! Thanks for the quick response! Invitation sent! =)

  •  505
    Thomas replied

    Dear Customer

    Thank you for writing.

    The issue comes from the spacing after the name of the filters, please go to Customize theme > Collection Filtering > FILTER #3 > Filters . Now please check after the name of the filters, for example ' White ' . You will see a spacing after the filter 'White' . Please remove that spacing. 

    I have a video to make sense :https://drive.google.com/file/d/0ByoEXBTrpkeTVC1CZzl4amd5cDA/view

    Hope this helps

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  •  1
    NuzzLr replied

    Fixed! This noob thanks you! With the quick response, detailed instructions and even a video (!!!), Thomas, you're simply THE BEST! <3

  •  505
    Thomas replied

    You are quite welcome Sir!

    If possible, could you please write your review and do rating for us on Themeforest. That would be great!

    Please feel free to let me know if you have questions.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas

  •  505
    Thomas replied

    Dear Sir!

    I am really sorry, we see your rating and nice words for us on Themeforest!

    Thank you so much !!!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

    We would greatly appreciate if you kindly give us your positive review and do rating for us on ThemeForest !

    Best regards,
    Thomas