Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

RoarTheme Support Team.

  Public Ticket #1102048
special offers link not working


  •  2
    jan started the conversation


     the links on the special offers are not working

     I have specific links but they are all defaulting to the home page

    which is where the special offers are

     can you tell me what might be happening?

    also is it possible to get some collections WITHOUT a sidebar? if so how?


  •  505
    Thomas replied

    Dear Jan

    Thank you for keeping in touch with us, much appreciated!

    Regarding the issue with the Special offers , we fixed it for you, please help me check again.

    Regarding the side bar on collection page, if you want to have some collection without side bar, we have to create a new template for those collections.  On that template, we will remove the side bar and align the products to fill out the page. 

    If you want a template for collection page without side bar, we will do it for you as our customization service.

    Please feel free to let me know if you have questions.

    Have a great day!

    Thank you so much!

    How am I doing? Let me know by giving me a Smiley rating in the follow up to our interaction. :)

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    Best regards,