Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

RoarTheme Support Team.


Instagram Widget Configuration

Most of our Shopify themes, there is a beautiful widget called Instagram Feed. To use this useful feature, you have to provide some of your Instagram information via Theme Settings, just like this:

(If you are using Fastor 2.0 Theme, please watch Fastor 2.0 Social Widgets Configuration)

Unfortunately, Instagram has just made some changes in their API so it can make the Instagram Feed stop working. 

This article is about to guide you how to get the right info of Instagram Client ID, Instagram Access Token and Instagram User ID

1. Instagram Client ID: 

Actually, this is optional and you can totally leave it blank :)

2. Instagram Access Token:

To get this, please go to then click on Generate Access Token. You will be required to log into your Instagram account to process this. 

This tool does not have access to your Instagram tokens, nor does it intend to use them or your photos for any purpose.

3. Instagram User ID:

The Instagram User ID is the first part of the Access Token which is separated by a dot. For example if your access token is:


then your Instagram User ID will be:


Best Regards,
RoarTheme Support Team