Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

RoarTheme Support Team.


How to upgrade a Shopify theme without loosing settings in the theme?

To upgrade a Shopify theme without loosing the settings, please follow the instruction below:

  1. Go to your ThemeForest account then re-download and re-install the theme. Now you will have 2 themes (one is old, and one is new)
  2. In the old theme, please go to Edit HTML/CSS > Config > settings_data.json > copy overall content of this file
  3. In the new theme > Edit HTML/CSS > Config > settings_data.json > delete overall content of this file and paste the new content here
  4. Go to the new theme > Customize theme > upload your images again, such as slideshow images, brand images...
  5. Review the new version before publishing