Dear Clients,

Recently we have been informed that our Ticket System is interrupted, and this is unacceptable definitely. We are so so sorry for all the inconvenient things. This really is out of our control. We also contacted our Ticket provider and they truly confirmed with us that there are some problems with the system.

As the result, kindly be informed that we are now moving our Ticket System to the new one at From now, please submit your requests via the New Ticket System. Your current requests here may be lost anytime. Please don't worry about your private info, they are all safe.

Unfortunately, because the differences between the two systems, basically we are unable to keep your accounts and tickets. In the new system, you will be asked for creating account again. We hope you guys will understand this.

Whatever happens, we will make sure that all of you always have a good place for supporting. We are and will be always with you. Thanks again for your patience!

RoarTheme Support Team.


How to setup Advanced Group Filtering?

Here is the instruction of enabling Advanced Group Filtering

1. Define your groups. For example the groups are Size, Price, Color

2. In Admin Panel, export your products into a CSV file.

(If you are creating new products, you can skip this step)

3. Prepend all existing tags with what group you want them to be in, with the format Group_Tag Name

For example, we would have tags like Size_Small, Price_100$ - 200$, Color_Red ... and so on

The left side of the underscore is the group name, and the right side is the tag for the product. Spaces can be included on either side of the underscore

You can check example here

4. Save your .csv file and import the products back into your store.

Make sure you check "Overwrite existing products that have the same handle" when uploading the file to prevent duplicate products from being created.

In case you have less products, you can do this manually by go to your products, one by one and editing the tags. This way you don't have to do "export/import"